Deliveries & Returns
We are still delivering - but please note that due to the pressure on our delivery services your delivery might take a bit longer than usual.
Standard Delivery should be with you within 3 to 5 working days.
The UK shipping rates are £4.99 and free on orders over £50*. Orders sent to UK addresses are dispatched using Royal Mail, Parcel Force., UPS or Hermes. We aim to dispatch within 24 hours and you should receive your goods within 2 to 5 days (with the majority reaching you within two working days). Please contact us for next day delivery cost of specified products [email protected].
Please note: All parcels are sent recorded so we are not able to make deliveries to your "safe place" of choice.
* Please note that there is no free shipping when we have a site-wide sale.
Certain products will have a delivery time longer than 3-7 days, please refer to the product description pages for such delivery times.
For out of stock items, we will advise you by e-mail on the progress of your order and the likely delivery date.
Unfortunately, we cannot ship internationally due to the red-tape and additional costs caused by Brexit.
You must notify us of any damages within two days of receipt of delivery. Any items not received must be advised within 14 days of the despatch confirmation e-mail in order that this can be investigated. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods or if incorrect address details have been supplied.
Delivery will take place during normal business hours Monday to Friday.
Delivery to a work address can also be arranged but this must be specified at the time of order and be signed for by the purchaser.
We try to ship orders on the same day that they have been received. However, if you want to cancel an order please send an e-mail to [email protected] notifying us that you would like to have an order cancelled. If the order has not been shipped we will naturally cancel it. Please make sure to supply us with detailed information (i.e. your name, your order number, etc.). You will be sent a confirmation message stating that we have cancelled that order for you. If you do not receive this confirmation message we have already shipped your order to you, in this case please follow the procedure set out in our Returns procedure.
Please note that we are very happy to extend the returns policy during the epidemic. All we ask is that you please contact us by email [email protected] and we will come to an arrangement that suits you.
We guarantee your satisfaction and all products come with a 14-day no quibble guarantee. This excludes furniture and lighting and other items which are special order, meaning they have been ordered for a particular customer and are not held in stock.
If you wish to use the 14-day returns option you should contact us by e-mail in the first instance. Returns should be made in the original, undamaged packaging. We recommend returning the goods by registered/insured post as we will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount. Please return goods to:
92 Dukes Avenue,
London, N10 2QA.
We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
We heavily subsidise postage costs and we reserve the right to withhold the full postage cost of sending out and the cost of collecting any items. Where items have been sent but postage has not been charged any refund will be credited, less the actual cost of delivery.
We will only refund the card from which the original payment was made.
Refunds cannot be given for unwanted bespoke items or special order items. It is up to the customer to ensure that they are satisfied with the product specification before ordering.
Damaged or missing items (i.e. not enclosed within the delivery) must be notified to us within 2 days of receipt by e-mail. All original packaging MUST BE KEPT for inspection. If a box looks damaged do not sign for the goods without checking the product. If the product is damaged you may refuse to accept it. If you haven’t had the opportunity to check the goods please write clearly on the slip that the goods have not been checked. If on opening the package the goods are damaged, please phone us immediately on 0845 226 3104. Goods rarely arrive damaged but speedy action helps all parties to sort the problem out without delay. We will respond and advise what course of action must be taken in these circumstances.