14-day Return Policy
Please note that we are very happy to extend the returns policy during the epidemic. All we ask is that you please contact us by email firstname.lastname@example.org and we will come to an arrangement that suits you.
We guarantee your satisfaction and all products come with a 14-day no quibble guarantee. This excludes furniture and lighting and other items which are special order, meaning they have been ordered for a particular customer and are not held in stock.
If you wish to use the 14-day returns option you should contact us by e-mail in the first instance. Returns should be made in the original, undamaged packaging. We recommend returning the goods by registered/insured post as we will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount. Please return goods to 92 Dukes Avenue, London, N10 2QA.