Frequently Asked Questions - FAQs

What is the "Check out with PayPal button"

PayPal Express Checkout

This button allows you to pay for your purchase without entering your address or card details. If you have a PayPal account, add the items to your basket, click on the basket and select "Checkout". On the checkout page click the "Check out with PayPal" button. This will direct you to the PayPal site to complete your purchase. Note you will be redirected to Skandivis to complete your order as shipping is only determined once your address has been validated by PayPal. 

My shopping basket is empty - iPad or iPhone

If the basket is empty after you have added an item to it then please check that cookies are enabled. On the iPhone or iPad open the control panel -> Safari -> Block Cookies -> set to one of the options that enables cookies. Read more about our cookie policy.

I can't see the menu on my iPhone

When you are using a device with a smaller screen such as a smartphone, iPhone or pad, the menu is replaced with the following:

Menu bar when using an ipad or iphone

 

 

Click on the 3 bars on the right of the screen and the menu will pop up.

Why is my Shopping Basket empty?

If you add a product to your basket, click on "View Basket/Checkout" and find that your basket is empty. Your internet browser may be blocking cookies. 

In Internet Explorer click on the menu -> Tools -> Internet Options and then select the tab Privacy. Make sure that the settings are not set to high as this blocks cookies. Read more about our cookie policy.

IE9 security settings

 

 

 

 

 

 

 

 

 

 

 

 

 

What is 3D Secure Payment?

Created by the card payments industry, 3-D Secure is a security feature which ensures that payments using certain credit and debit cards are authenticated by the card holder with their bank at the time of the transaction. 3-D Secure is the common name for the technology behind MasterCard SecureCode (MSC) and Verified by Visa (VbV). If your card is enrolled with 3-D Secure, during the payment flow you will be prompted by your bank to enter a password to verify that the transaction is authorised by the card owner before completion.

If you experience problems see the Verified by Visa site, otherwise phone us on 0845 226 3104.

What Credit and Debit Cards do you accept?

We accept Visa, Mastercard, Maestro, Solo Credit or Debit Card.

Do I need to create an account?

No you don't, you can select "Guest Checkout" on the checkout page. You need to enter your name address, contact and credit or debit card details. We do not store your financial details on our site this is handled securely via Paypal.

My Account - where is my basket?

If you have created an account  and wish to make a purchase, click the "My Account" link at the top of the page. Enter your email address, password and then click on "Login". To view your basket click on the "View Basket/Checkout" link at the top of the page

Do I need a PayPal account?

No, we use PayPal to process your credit or debit card transaction.

Are you Payment Card Industry Data Security Standard (PCI DSS) compliant?

We use Paypal Hosted payment gateway which is PCI DSS compliant. We do not hold or process your credit card data this is handled securely by Paypal.

What Credit/Debit Cards do you accept?

You can make payments securely with Visa, Mastercard, Maestro or Solo debit or credit cards.

What is your Card Security Code?

Your card security code is for your additional protection.

Card verification code

If you are using a Visa, MasterCard, Maestro or Solo please provide the 3-digit CVV code. This is the non-embossed number printed on the signature panel on the back of the card.

 

 

 

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